KATA-RU型る · LONDON
For Business

Help

Delivery & Returns

How we deliver within the UK, and how to cancel or return an order. Any questions, email kataru.london@gmail.com.

UK delivery

  • Lanterns in stock in London are sent by Royal Mail to addresses in the United Kingdom.
  • Dispatch time: [DISPATCH TIME — e.g. within 2–3 working days of your order].
  • Delivery cost: [SHIPPING COST] — shown at checkout before you pay.
  • We'll email you when your order is on its way.
  • We currently deliver to UK addresses only. Outside the UK? Email us and we'll see what we can do.

Orders shipped from Japan

Red Series 01 lanterns are made to order and shipped from Japan through ZenPlus. The price, delivery time and any import duties or taxes are shown on ZenPlus at checkout, and ZenPlus's own terms apply to those orders. If you need help with an order from Japan, email us.

Cancelling your order — 14 days

You can cancel your order within 14 days of receiving your item.

We refund you within 14 days of receiving the returned item.

How to cancel

  • Email kataru.london@gmail.com within 14 days of the day your order arrives. Tell us your order number and which item(s) you are returning. You don't need to give a reason.
  • Send the item back to the address under Contact below, within 14 days of telling us you want to cancel.
  • Return postage: [WHO PAYS RETURN POSTAGE — e.g. paid by you, unless the item is faulty or not as described].
  • Please pack the lantern carefully. You may handle it as you would in a shop; if it has been used or damaged beyond that, we may reduce the refund.

Your refund

  • We refund you within 14 days of receiving the returned item.
  • Refunds go back to your original payment method and include the standard delivery charge you paid.

Items that can't be cancelled

Custom items made to your own specification — for example a lantern with your own words, your shop name or your logo — can't be cancelled once we have started making them, unless they are faulty or not as described.

Damaged or faulty items

If your item arrives damaged or faulty, email us a photo as soon as you can and we'll arrange a replacement or a refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Contact

Kata-ru, 6 St Mary’s Road, Leyton, London E10 5RB, United Kingdom
Email: kataru.london@gmail.com

Last updated: 5 November 2026

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